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14 day return

Please note that we do not offer free returns from Australia. We would therefore recommend that you choose the most convenient method of shipment for you.

How to return an item:

  1. Please register your reasons for return by logging into "MY navabi".
  2. Returns

  3. Put the invoice and the delivery note (or a copy of it) with the item in your shipping bag or a box.
  4. We offer Free Return Shipping for many countries. Please contact our customer support to get instructions.
  5. If you are returning an item from a non-European country please also write "return for refund" on the box and declare it as "return for refund" otherwise the German customs office might hold the box and it will take a long time for us to receive the parcel and for you to be refunded.
  6. Send back the box to the following address:

    navabi GmbH
    Neue Strasse 19
    52382 Niederzier

  7. You will get a confirmation as soon as we have received the parcel

Return address:
navabi GmbH
Neue Strasse 19
52382 Niederzier